Frequently Asked Questions
Everything you need to know about your frank green experience, from sustainable materials to shipping details.
What materials are frank green products made from?
Our products are crafted from high-quality, BPA-free materials including premium grade 304 stainless steel and triple-walled vacuum insulation to keep your beverages at the perfect temperature for hours.
How do I clean and maintain my frank green bottle or cup?
Most of our lids are dishwasher safe on the top rack, but we recommend hand-washing the stainless steel bases with warm soapy water to preserve the exterior finish and vacuum seal integrity.
What is your shipping policy for domestic orders?
We offer standard and express shipping options. Standard orders typically ship within 1-3 business days, and you will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return my product if I change my mind?
We offer a 14-day return policy for unused items in their original packaging. Please note that personalized or monogrammed products are final sale and cannot be returned.
Are frank green products spill-proof?
Yes, our patented push-button lids are designed to be leak-resistant and spill-proof when closed, making them ideal for carrying in bags or backpacks.
Do you offer a warranty on your homeware range?
We provide a 12-month warranty against manufacturing defects. If you experience a functional issue with your product, please contact our customer service team with your proof of purchase.